Cancellation & Refund Policy
Plans change — here's exactly how cancellations, refunds and deposits work.
Last updated: 18 July 2026
1.Free cancellation
Cancel up to 24 hours before your pickup time and any advance you've paid is refunded in full. No questions asked.
2.Late cancellation
If you cancel within 24 hours of the pickup time, a portion of the booking (up to one day's rental) may be retained to cover the held vehicle. The balance of any advance is refunded.
3.No-show
If you don't arrive for pickup and haven't informed us, the advance for that booking may be forfeited.
4.Security deposit refunds
Your refundable security deposit is returned in full after the car is returned in good condition and checked, typically within 3–5 business days, minus any applicable fines, tolls, insurance excess or damage as described in our Rental Terms.
5.Early returns
If you return the car earlier than booked, the per-day rate for days already used still applies; partial-day refunds are at our discretion and are best agreed in advance.
6.How to cancel
Message or call us on our support number, or reply to your booking confirmation. Tell us your name and booking dates and we'll process it right away.